Review of Professional Management- A Journal of New Delhi Institute of Management

Suman Kumar Dawn ¹, Suparna Biswas ¹

Affiliations
1 Centre for Management Studies, JIS College of Engineering, (Under West Bengal University of Technology), Kalyani, W.B., IN

Abstract

Indian Industries have now started facing tremendous competition due to dynamic business environment. Pressures are increasing day by day for managers to survive in this highly competitive environment. Training and Development for managers are essential to cope with ever changing competitive environment. The focus of training programe has been changed from traditional apprenticeship training to the learner centred training for developing competencies. The concept of Competency Based Training (CBT) is now becoming a recognized training method. This approach of training emphasizes on what a person can do in the workplace as a result of completing a program of training or based on workplace experience and learning. This paper attempts to highlight the effectiveness of training and development and the correlation between training and competency in Kalyani Unit of United Breweries Limited (West Bengal) by using Chi square Test, Factor Analysis and Correlation Coefficient. The study is based on primary data. The result explores a positive relationship between the factors contributing to the effectiveness of the training and the level of competency and found out the correlation between competency and training in UBL.

Keywords

Training and Development, Competency Based Training and Training Need Assessment.

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Suman Kumar Dawn ¹, Swati Pal ¹

Affiliations
1 Centre for Management Studies, JIS College of Engineering, Block A, Phase -III, Kalyani, Nadia-741235, West Bengal, IN

Abstract

Supply chain management (SCM) is basically an information based process that integrates the various activities from raw material supply to manufacturing and finally the supply of finished products and services to the end customer Logistics is a process of movement of goods across the supply chain of the company. This process consists of various functions, which have to be properly managed to bring effectiveness and efficiency in the supply chain of the organisation. The major logistical functions are order processing, inventory management, warehousing, transportation, material handling and storage system and, logistical packaging. Customer service is an important element in marketing, irrespective of the product being tangible and intangible. In logistics management, customer service is the key element. Proper communication and information processing between customers and marketers is central to the supply chain philosophy. Highly satisfied customers are more loyal than less satisfied customers. In this research study a survey of customers on the air conditioning product of Voltas is used to examine the customer satisfaction due to the logistics management. Quality of packaging, improving the product delivery and maintaining a good relationship between the warehouse boys and the vehicle control managers are found to be related to customer satisfaction in logistics and supply chain management. Further to this, we have done a detailed literature review on logistics and supply chain management in customer service to supplement the authenticity of the research paper In additions to this, we have also developed a customer service driven logistics system which can be implemented in the companies for improving their business operations.

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